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As of the 1st of May the English language and e-learning departments of Smart Business Communications have joined the ICB group. Smart has 15 years experience in the development and delivery of Business English training predominantly for the banking and financial sectors in Paris with a team of highly experienced trainers, administrators and IT specialists.

ICB and ICB Europe director Eric Wrobley has been selected to be a member of the French committee to participate in the creation of a new international ISO standard specific to language schools. A first ISO technical workgroup session will take place on the 20th of May in Beijing.

ICB Europe is 10 years old! December 2009 marks our 10th anniversary of quality English language training. These first 10 years have been a constant effort to be or become a good language school. The goal of the future is to become excellent.

6. Chain of Quality

  • ANALYSIS OF PEDAGOGICAL NEEDS AND OBJECTIVES
    • Study of the participant’s objectives and, if relevant, those of the manager
    • Integration of HR Training Manager’s expectations
  • INITIAL LEVEL TEST
    • Oral expression and listening comprehension test by telephone
    • Written comprehension test via our internet site
  • DEFINING THE PEDAGOGICAL PROGRAM
    • Elaboration of a training strategy: length and frequency of study, type of lessons …
    • Creation of the program taking into account the professional skills to be covered, the grammatical structures to be revised and those to be introduced as well as the lexical areas to be developed.
  • INTERVIEW WITH THE PARTICIPANT AFTER 3 LESSONS AND IN THE MIDDLE OF THE COURSE
    • Questionnaire on participant’s appreciation of the course
    • Intervention of the pedagogical manager where necessary
    • Fine-tuning or modification of the program where necessary
  • FINAL LEVEL TEST
    • The trainer either creates a personalized final test or
    • The participant takes a second version of the initial level test
  • FINAL EVALUATION
    • Questionnaire on participant’s overall appreciation of the course
    • Pedagogical report at the end of the course
  • ADVICE AND ORIENTATION FOR FUTURE TRAINING
    • Review of objectives and needs
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